Public sector web-estate transformation
Taking Irish business global
Enterprise Ireland is the Irish Government organisation helping world class Irish companies take a lead in global markets. They deliver support to companies dealing in over €30bn of exports a year, with a network of 39 international offices connecting Irish business with global opportunities.
Getting useful support to the right businesses at the right time needs a sophisticated digital customer experience strategy. We’re helping make this possible through a five-year transformation programme to create a customer first, data driven and AI ready ecosystem of websites using CoreMedia DXP | CMS technologies.
Public sector delivery at private sector speed
The work is critical to Irish Government strategy and the continued growth of the Irish economy. The focus is on speed, without compromising quality or sophistication. We’re delivering complex digital experiences, from the ground up with brand new builds, as well as the re-platform and enhancement of existing websites, in just 90 days from kick-off to go-live.
Using agile sprint methods we focus on the biggest gains for customers, using rapid prototyping and rolling stakeholder engagement to keep things moving.
And choosing CoreMedia compossible DXP software across the ecosystem means powerful content management and personalisation features out-of-the-box, along with a headless architecture that gives us the flexibility to custom develop to deliver content wherever we need it.
90 day agile implementations
Personalised services
Enterprise-ireland.com delivers a portal experience with a single sign-on for existing clients. Client profile data from the CRM system integrates with the website DXP and can be used together with transaction history and real-time browsing data to deliver tailored content and personalised dashboards.
Clients track their live activity, review actions, receive alerts and keep track of next steps. System wide content taxonomies can curate content across Enterprise Ireland, serving personalised experiences based on the client’s sector, support history and business need. Suggestions for future support services can be pushed to the client based on their profile data and real-time browsing.
The site is device responsive, GDPR and CCPA compliant, and W3C accessibility monitored and maintained.
The Renegade team are knowledgeable, always open to ideas and work with enthusiasm whatever the challenge, which makes the experience a lot more enjoyable.
They work alongside our teams at Enterprise Ireland, offering strategic advice and expertise in website implementation across our digital web estate software, and in particular on the CoreMedia DXP.
Eneas Parsons,
smart
ai driven
guidance & support
Tailored support for business
National Enterprise Hub is the brand new central hub for all Irish Government bodies offering support to business. It brings together over 180 services to provide a single source for all support. From simple and easy access to grants, to tailored expert advice and training, for the first time all the information is in one place.
Site wide taxonomies allow businesses to search and filter using sector, size and business need. Page content can be tailored using site browsing data to actively push relevant support services.
AI driven chat provides real-time help and advice, with an additional human touch available through an integrated live chat with a team of advisors. The DXP tool can alert the back-of-house team to client browsing behaviour which might indicate the need for additional help and guidance, so they can get involved and offer additional support.
To the delight of stakeholders, Renegade built our new National Enterprise Hub to an extremely tight deadline in just 90 days.
NEH is central to our strategy to support and grow world class SMEs in Ireland. It’s a high profile and strategically important resource and it’s been delivered to a very high standard.
Brian Smith,
Digital Marketing Manager, Enterprise Ireland
Digital transformation to support new operating models
future proof operating models
The work with Enterprise Ireland is part of a five-year transformation programme, focused on future proofing business operations. The digital tools, technologies & approaches we bring are designed to support new operating models across the organisation, evolving people, process and technology in a single strategy.
With a focus on customer first, content & data driven, and AI enabled, we are creating a cohesive, future ready set of digital tools. Centred around new and evolving technologies, the new ecosystem is capable of supporting new operating models for the organisation in the years to come.
- Enterprise DXP | CMS | CRM
- Hybrid headless architecture
- AI driven chat
- GDPR | CCPA compliant
- AA accessible
- 24/7 support
Want to know more?
Renegade brings together complex programmes of activity around a single strategic concept: powerful ideas connect people.
Heavyweight technology and data skills, big idea brand, content and campaign expertise.
A state of mind, a set of values. The product of decades of collective experience.
